Do we really need another UI?

In order to have Pizza tonight, it seems I have to deal with the Pizza UI. Again. I wouldn't mind so much if it worked, but tonight it doesn't. I could put up with (stupid) little daemons wandering around my screen for a short while in order to be able to buy some food. It's OK that I've seen it many many times before, and it's really not that difficult to deal with the same stale annoyances.

Well, of course, on some occasions I've had to do it using a web browser running on another computer. Then all those bats whizzing (well, f-l-i-c-k-e-r-i-n-g, on those occasions actually) really do start to give me a 'bad user experience'.

The reason I've had to use a web browser on another computer is because the Pizza UI is written using what is effectively a proprietary application, and the program which they force me to use to access the site is not tested for all of it's operating environments - most especially that software combination of my computer and that hellish website which also coincidentally has shockingly bad accessibility.

When marketing is more important than product

When I first started to experience problems with the Pizza UI about six months ago, I sent them an e-mail telling them that Macromedia® Flash^tm crashes whenever I browse their website. They quickly ascertained that this only happens for some percentage of those people using Linux. They then proceeded to wonder if it might just be easier for all Linux users to be directed to the PDF menu, so that they could phone their order. I don't know if they were serious or not but if they were then I guess they are more wedded to the annoying features of their website than they are to it's ability to allow customers to purchase Pizza. You kind of have to wonder where a business that thinks that way is going, don't you?

And anyway, is a crashed browser important?

Can't you cope? Well, no. I usually have around 20-50 web pages open at any one time, which can be quite annoying. Heather would typically have around 150-200 pages open, so when she has to restart her web browser after an attempt to visit the Pizza UI I would not be suprised to find they could hear the screams down at the local franchise. Although I am clearly in a minority with this particular problem there is not a single computer of the seven in this house that can successfully work around it.

But wait! There's worse!

Of course that's not the only sucky website that I can use for ordering Pizza. It seems that if I want to order Pizza over the in-tar-web I don't have a choice but to use Macromedia® Flash^tm. Normally I prefer not to install this because it is the application of choice to run advertising content, so why would I want to? In the course of a normal day, it seems that the only time I need Macromedia® Flash^tm installed is to run advertisements, or to order Pizza.

In fact the crappy Pizza Hut website sucks even more than the annoying Hell Pizza website sucks. At least with the Pizza UI in hell it is only really the designed in annoyances that annoy. The Pizza UI at Pizza Hut has decreed that when pressing the <TAB> key you will be transported to a random field - a particularly exciting trip when you are moving from (e.g.) the credit card number field to the credit card expiry field. Not that I can actually get to the credit card fields on a regular basis. Restaurant Brands New Zealand Limited seem to have some pretty crappy kind of back end for their operation, because the normal response to an attempt to log on to their Pizza UI is the useful and informative message that "There is a problem with the server please try again later". Right, of course I'll do that, won't I?

Use the Damn Phone, Stoopid!

People ask me why I care? Why don't I just download the (damn) PDF and use the (damn) telephone to order a Pizza. In fact my son asked me that tonight because he was getting as frustrated with me as I was with these (damned stupid) braindead websites. I think he might have been hungry as well,and I suppose that my own evening rant might be fuelled by low blood sugar too.

Strange as it may seem, Pizza-ordering in my house involves being repeatedly yelled at with orders until you can acknowledge each one with the fact that their dinner will be here in 40 minutes. This is not a nice experience when you are trying to speak politely to a harrassed and underpaid person in a noisy environment at the other end of the phone. That way lies madness! As a theoretical alternative, a web-based "shopping cart" site such as I use for ordering computers or buying CDs seems like a (potential) breath of fresh air. Those sites work for me because they have chosen standard technology over battiness. Strangely, I actually find them easier to use because they didn't care to invent a computer ordering UI or a CD purchasing UI. There's no need: after a lot of refinement of these models over the last few years we've all agreed on something that actually provides a fairly straightforward path from consumer to purchase, without any stupid fucking bats getting in the way.

Never attribute to stupidity, that which could be blamed on a conspiracy

So, of course, it must be a conspiracy. Some of my favourite conspiracy candidates would be:

• Pizza delivery companies are actually run by phone companies, and will still use the PSTN even when everyone else is VoIP, so you will still need a Real Phone^tm to order Pizza.
• The website is designed to discourage Pizza ordering, because they are worried that they couldn't keep up with the demand if everyone logged on at 6:00pm to order a Pizza.
• Pizza companies get marketing websites built to give people the idea that a Pizza would be really nice, and one day you'll be able to order them over the internet, but they're waiting for smell-o-vision and figure it will be implemented in Macromedia® Flash^tm first.
• Pizza delivery companies are actually owned by advertising companies, in order to ensure that Macromedia® Flash^tm is installed even on the PCs of hardened Linux geeks like myself.

I think I like the last one the most. Conspiracies always seem best, somehow, when they actively persecute minority groups that include yourself.

...

Right. Now that I've got that six months of annoyance off my chest it's time to complain that my Pizza, which I eventually ordered over the phone after crashing my wife's web browser and three different web browsers on my own computer, arrived 10 minutes late.